Custom Creations Approval Process & FAQ

the creation process

Creating one of a kind pieces of jewelry should be fun and exciting! We will view all stones and layouts together. You will sign off on your approvals before the final piece goes into production. 

Project timelines

Custom creations take anywhere from 3-6 weeks! This is heavily dependent on finding the perfect stones. Once your piece goes into production the average turnaround time is 3 weeks. 

Project payment

All custom projects require a 50% deposit and remaining 50% balance is due at time of delivery. Deposits are nonrefundable and custom pieces are final sale.  Your creation will not go into production until your deposit has been paid. 

Sizing, repairs, and exchanges

Necklaces comes in a standard 16” chain unless otherwise noted. Longer necklaces are available at an additional charge. Necklaces can be ordered with two jump rings in the back of the necklace, so the piece can be worn at 2 lengths, this is an additional charge.

  1. Rings will be sized at time of production. You will approve sizing before production begins. If your piece requires additional sizing this is available at an additional charge.

    1. Eternity rings $600.00

    2. Non-Eternity rings $200.00

  2. We will happily repair any defective piece within 3 months of time of purchase at no charge. Jewelry by nature is delicate and is subject to wear and tear. Pieces beyond this timeline will incur fees for labor and shipping. We reserve the right to refuse any repairs if we believe the items are intentionally damaged or misused.

  3. Exchanges are only accepted on manufacturer defective items. The AOD team must be notified within 7 days of receiving your product, otherwise exchanges will not be accepted. We refuse the right to exchange any items if we believe items have been intentionally damaged or misused.

Special Order / Personalized Items

All SPECIAL ORDER/PERSONALIZED items are final sale and will not be refunded once an order has been placed. ALL RINGS ARE CONSIDERED "SPECIAL ORDER" and are therefore non-returnable. We are not responsible for return shipping charges and the original shipping charges are non-refundable.

 

Jewelry Care

Fine jewelry is delicate and unique — be sure to care for it accordingly. Our best practices for maintaining the life of your pieces are:

  • Take off your jewelry before your daily rituals such as showering, lotion, perfume, etc.

  • Leave your jewelry at home for vigorous physical activities like the gym, hiking, etc.

  • Before you go to sleep, lay out your jewelry flat and clasp any necklaces (preventing tangles!)

  • Gold plated silver pieces should not be worn in the shower or when swimming as the plating can wear off and the silver can tarnish.

  • To clean your diamond jewelry, use a soft toothbrush and dish soap or a specialized jewelry cleaner and gently brush.